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Effortless HR Support via Smart Ticketing

Streamline support with Akrivia HCM’s customizable ticket management,
automation, and collaborative tools for efficiency.

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Product Cycle User Experience Akrivia AI

Ticket Management and Automation

Enhance efficiency with a comprehensive ticketing
system designed to meet your HR needs

Customizable Category Creation

Organize tickets into categories tailored to your organization’s HR requirements for better management and prioritization.

Auto Assignment of Tickets

Automatically route tickets to the appropriate HR personnel based on predefined rules and criteria, reducing response times.

Auto Escalation Matrix

Escalate unresolved tickets to higher authorities automatically, ensuring timely follow-ups and resolutions.

Dynamic SLA Calculations

Adjust service-level agreements in real-time based on ticket type, priority, and organizational needs.

Customizable Category Creation

Organize tickets into categories tailored to your organization’s HR requirements for better management and prioritization.

Auto Assignment of Tickets

Automatically route tickets to the appropriate HR personnel based on predefined rules and criteria, reducing response times.

Auto Escalation Matrix

Escalate unresolved tickets to higher authorities automatically, ensuring timely follow-ups and resolutions.

Dynamic SLA Calculations

Adjust service-level agreements in real-time based on ticket type, priority, and organizational needs.

Collaboration and Accessibility

Foster teamwork and ensure secure access with tools
designed for efficient collaboration

Watchers

Add multiple stakeholders to monitor ticket progress, ensuring transparency and accountability

Breakout Rooms

Create virtual spaces for HR teams to collaborate on complex or high-priority issues, enhancing problem-solving.

Role-Based Access Control

Restrict or grant access to sensitive ticket information based on user roles, ensuring security and compliance.

Employee Empowerment and
Self-Service

Empower employees to resolve issues independently and save valuable HR time

FAQs Database

Provide a comprehensive, searchable repository of frequently asked questions to address common employee queries quickly

Dynamic Workflows

Automate repetitive HR processes, adapting workflows to handle unique cases effortlessly

Feedback and Satisfaction Tracking

Measure employee satisfaction and identify areas for improvement
through advanced feedback tools.

Employee Satisfaction Surveys

Collect actionable feedback from employees to enhance HR service quality and improve the overall employee experience

Sentiment Analysis on Feedback

Leverage AI to analyze feedback sentiment, identifying trends and addressing potential issues proactively

Deliver Real Value to Your
Team with Akrivia HCM

Empower your team to save time, reduce costs, and build a workforce that drives success.

First Response Time

8-10 Hours

Faster responses with AI chatbots.

Resolution Time

24-48 hours

50% quicker resolution via automation.

Ticket Deflection Rate

30-40%

Reduced support workload via AI.

**Disclaimer: The product metrics provided here are based on our internal analysis and available data. Actual results and figures may differ due to various factors beyond our control. We do not guarantee complete accuracy of these metrics and disclaim any liability arising from their use**

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