What is Employee Net Promoter Score? | Akrivia HCM

Employer Net Promoter Score (eNPS) is employee satisfaction and loyalty scoring system that uses real-time survey feedback and the Net Promoter System to measure employee satisfaction and loyalty. Employers use personalized, easy-to-understand eNPS reports to benchmark their results against peers and industry competitors, track progress over time, identify improvement areas, and compare new employee lifetime scores. eNPS provides a more accurate, credible picture of employee sentiment than economic factors like wages or tenure. It delivers concrete guidance for improving their employee experience and boosting overall performance.

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